dk365 Privacy Policy

1. Introduction & Purpose

dk365 is a secure and reliable online gaming platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") describes how dk365 collects, uses, stores, and protects your personal information.

By using our platform, you agree to the terms described in this Policy. Please read it carefully. If you do not agree with any part of this Policy, we ask that you refrain from using our services.

dk365 provides services only to individuals aged 21 or older. We do not knowingly collect any information from minors.

2. Information We Collect

dk365 collects your information in various ways. A detailed description of that information is provided below:

2.1 Information You Provide Directly

When you register or create an account on our platform, we collect the following information:

• Full name and date of birth
• Email address and contact details
• Residential address
• National ID card or passport details (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay or bank account details)
• Preferred language and communication method

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device identifier
• Browser type and operating system information
• Information collected through cookies and similar tracking technologies
• Activity logs on the platform (login times, gaming history, transaction details)
• Geographic location information (at a general level)

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, we may collect certain information from approved third-party service providers.

3. Purpose of Using Your Information

dk365 uses the information collected for the following legitimate purposes:

• Account Management: To create, verify, and manage your account
• Service Delivery: To manage gaming, betting, and financial transactions
• Identity Verification: As part of the "Know Your Customer" (KYC) process
• Security: To prevent fraud, money laundering, and illegal activities
• Customer Support: To resolve your questions, complaints, and issues
• Improvement & Analytics: To enhance the quality of our platform and services
• Legal Obligations: To comply with applicable laws and regulations
• Communication: To send important updates, security notices, and transaction-related information

dk365 never sells, rents, or discloses your information to unauthorized third parties for any commercial purpose.

4. Data Security Measures

To protect your personal information, dk365 uses industry-standard security technologies and practices:

4.1 Technical Security

• SSL/TLS Encryption: All data exchanged between your browser and our servers is encrypted
• Data Encryption: Stored sensitive information (passwords, payment details) is secured with strong encryption
• Firewall & Security Monitoring: Continuous network monitoring and detection of unusual activity
• Secure Server Infrastructure: Data is stored on modern, secure servers

4.2 Organizational Security

• Only authorized personnel have access to necessary information ("need-to-know access")
• Regular security training and awareness programs are conducted
• Specific internal policies for data protection are followed
• A plan is in place for immediate action in the event of any data breach

While we are committed to maintaining the highest level of security, no method on the internet is 100% secure. However, dk365 continuously works to improve the protection of your information.

5. Disclosure & Sharing of Information

dk365 shares your personal information only in limited circumstances and only with the parties listed below:

5.1 Service Provider Partners

We work with trusted third parties to help deliver certain services, such as payment processing services (bKash, Nagad, Rocket, Upay and banking partners), identity verification services, and technology infrastructure providers. These parties operate under strict confidentiality agreements and receive only the information necessary for their specific tasks.

5.2 Legal Obligations

In response to a court order, government directive, or applicable legal requirement, dk365 may be required to disclose information to authorities. In such cases, we provide only the information legally required.

5.3 What We Do Not Do

• We do not sell your information to any advertiser or marketing agency
• We do not disclose information to unauthorized third parties
• We do not use your financial information for any purpose beyond payment processing

6. Cookies Policy

dk365 uses cookies and similar tracking technologies to improve your platform experience.

6.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the platform (login sessions, security tokens)
• Functional Cookies: To remember your preferences and settings
• Analytics Cookies: To analyze platform usage and drive improvements

6.2 Cookie Controls

You can control or disable cookies through your browser settings. However, disabling certain cookies may cause some features of the platform to not work properly.

7. Data Retention Period

dk365 retains your personal information only for as long as it is necessary or legally required.

• Information for active accounts is retained for as long as the account remains active
• Even after an account is closed, certain information may need to be retained for a specified period due to legal and regulatory obligations
• Financial transaction records may be retained for an extended period for audit and fraud investigation purposes
• After the designated period, data is securely deleted or anonymized

8. Your Rights

As a dk365 user, you have the following rights regarding your personal information:

• Right to Access: The right to know what information we hold about you
• Right to Rectification: The right to request correction of inaccurate or incomplete information
• Right to Erasure: The right to request deletion of your information under certain circumstances (subject to legal obligations)
• Right to Object to Processing: The right to object to the use of your information for specific purposes
• Right to Data Portability: The right to receive your information in a structured, commonly usable format
• Right to Withdraw Consent: The right to withdraw any consent previously given

To exercise any of these rights, please contact us. We will process your request in a timely manner.

9. Privacy of Minors

dk365 strictly refrains from providing services to individuals under the age of 21. We do not knowingly collect any personal information from minors. If we are informed that a minor has registered on our platform, we will immediately close that account and delete the associated information.

Parents and guardians are requested to contact us immediately if you believe your minor child has registered on our platform.

10. Third-Party Connections

Our platform may include content from game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers follow their own data collection practices and privacy policies. Their privacy policies will apply when using their services.

dk365 is not responsible for the data collection or usage practices of these third parties, and users are advised to review the privacy policy of the relevant provider.

11. Policy Changes

dk365 may review and update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notification will be displayed when you log in to the platform
• The update date at the top of this page will change

If you continue to use our platform after changes have been made, you will be considered to have agreed to the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our data protection team:

We place the highest value on your privacy, and dk365 is committed to handling all your requests with the care and promptness they deserve.